Support
eQueue tells you on your phone when your order is ready. If something did not work, these answers usually help.
Still need help? Email us and we reply within one working day.
support@equeue.coMy phone did not buzz
Keep the order page open, or allow notifications when asked. On iPhone, the App Clip and the lock-screen card alert you even when the phone is locked. Check that the phone is not on Silent or a Focus mode that blocks alerts. Your order number stays on screen, so you can always show it at the counter.
I typed the wrong number
Tap "Stop tracking", then scan the QR again and type the number on your receipt. If it says "Already being tracked", someone else scanned it first: ask the cashier.
Stop the alerts
Tap "Stop tracking" on the order page. Alerts also stop by themselves once the order is collected.
Delete my data
We keep very little (see the Privacy page). Email us with your order number and we delete it.
For cafés and restaurants
Sign up free at app.equeue.co. Setup takes about ten minutes: print your QR, add your staff, and you are live.